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After-Sales Guarantee & Value-Added Services

  • After-Sales Guarantee: 7-day hassle-free returns for unopened and undamaged non-customized items; free re-production for customized items with quality issues; free replacement for missing accessories;
  • Value-Added Services: Provision of gift assembly guidance (video/graphical tutorials), advance assembly service for bulk gift boxes (additional fee required), and inventory reservation for holiday stockpiling;
  • Consultation Support: Professional customer service online to answer questions about size matching, customization process, and logistics timeliness, providing one-on-one exclusive services.
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